GB Hospitality is a commercial, marketing and business consultancy based in Cheshire , that has the vision for innovative brand building, commercial and marketing solutions with the pragmatism of market urgency. We specialise in creating first class commercial, brand and marketing strategies that deliver results for the hotel, hospitality, tourism and service sectors - one of the most competitively tough, low margin and commercially driven sectors.
Our success is demonstrated by growth in our clients' businesses and assets. We achieve this by being as passionate about your results as you, and sharing your vision for your assets.
Our clients turn to us because we listen to them, we understand the opportunities and challenges they face as we've been there, and done it. We speak their language and through straight talking, and strategic thinking we provide cost-effective 'off-the-peg' or made to measure solutions.
Whether a company is evolving or new to the sector, we work with owners and businesses to help crystallize purpose, voice, look, feel and personality, in short the complete brand world. We help though clear brand positioning to ensure that the brand creates enduring relationships and emotional connections with its customers coupled with a sustainable brand programme.
Working with owner and management teams, we identify commercial edge, generate ideas and then turn them into packages that attract customers to buy. Design, planning and leading the commercial functions across the whole business including segmentation, targeting and positioning, sales and marketing activity, CRM programmes and online brand reputation.
GB Hospitality provides an objective and independent view of your business, brand and marketing requirements. We achieve results through a strategic approach to tailored consultancy projects, project management, one-to-one mentoring and coaching. As well as driving commercial culture within an organisation, we work remotely or as a part of an in-house team.
As a small team, we like to work with all our clients on a first name basis, we see ourselves as a part of your team. We are lucky enough to have developed some fabulous and well-loved brands. Below are just a few of our favourite clients.
The Mere Golf Resort & Spa
New Opening Strategy. Brand Repositioning. Commercial. Design. Digital. Online Reputation. Voice of Customer. Public Relations.
"It is quite clear that Gaynor injects expertise enthusiasm and ability with every beat of her heart. The extraordinary, flexible, competent, thoughtful and motivated thrust Gaynor delivers is a breath of fresh air and is real oxygen to founders, entrepreneurs, shareholders alike. Having been introduced to Gaynor I would have her on my team any day and every day."
The Mere Golf Resort & Spa.
"Gaynor Black is as good as I have ever come across throughout my career, the consideration given to employee engagement and the approach to brand opportunities are a breath of fresh air. Gaynor is a true commerically aware marketeer who actually takes time to really understand the brand, product and people and offers great value for money. If you are rebranding, opening a business or in need of commercial marketing support, you will do no better then having Gaynor on your team."
“Gaynor was a highly creative and strategic brand expert who strategically developed a hugely successful brand campaign. She has the ability to cut through a very crowded market place and produce creative campaigns whilst understanding the need to improve internal communications so that the operations team are engaged to deliver exceptional customer experiences. Gaynor’s expertise in online and offline disciplines , and commercial astuteness is a rare find , combined with delivering eloquent and passionate presentations , she is exceptional in galvanising change."
De Vere Hotels.
“Gaynor is a very commercially savvy marketeer who demonstrates a very firm grasp on understanding the financial returns associated with marketing investments .She is focused, driven and results orientated. A true strategic professional who will "roll up her sleeves" when needed."
Hotels & Hospitality, BDRC.
"Under Gaynor's direction, QHotels has emerged as a widely recognised brand with a strong image - particularly in the UK meetings and conference market, in which it has claimed the title of BDRC 'Most Improved Brand' twice in 3 years, the only brand ever to achieve this. From the perspective of an outsider looking in who has worked with Gaynor at both De Vere and QHotels, she is a highly accomplished marketer who also shows an acute interest and understanding of how operational delivery impacts brand performance."
Edinburgh’s Tourist Tax
If you are a seasoned traveller, you
may be aware that some European cities impose a ‘tourist tax’ on holidaymakers.
Ultimately this is to help raise money to invest back into the economy, helping
the cities cope with such large masses of visitors year on year.
This month councillors in Edinburgh
have voted in favour of this new tax for the Scottish city, which would be the
first of its kind in the UK.
The plans are to add a 2 percent
charge per room, per night on all accommodation, including Airbnb and other short-term
leases, for up to seven nights.
19 out of 28 EU countries already have a similar tax, here are some of Europe’s top destinations, and what they charge:
Vienna – 3.2% of the price of the room
Amsterdam – 6% of the price of the room
Berlin – 5% of the price of the room for a maximum of 21 days
Brussels – €4 per room, or €3 for campsites
Budapest – Price varies between districts, generally between €1-2 pp. City centre is 4% of room cost.
Lisbon – €1 per day, up to 7 days. No charge for under 13s
Paris – Varies between €0.22-3.30 dependent type of lodging. No charge for under 18s
Rome – Ranges between €4-7 per person dependent on type of lodging
Sweden – €39 for every airline passenger who departs from a Swiss airport, aiming to minimise the impact of CO2 emissions.
It seems that should Scotland impose
the tax, they will do so at a low rate compared to other countries following similar
strategies. However, the move has been met with criticism from hospitality
industry experts who predict the plans will be “potentially disastrous”.
UKHospitality Chief Executive Kate
Nicholls has said that the introduction of the tax could have a knock-on impact
on the industry:
“Hotels and hospitality businesses are already facing a mountain of costs and any additional tax, no matter the cost, would present vital employers with a significant barrier to growth an investment. The UK is one of only three EU countries which does not have a reduced rate of VAT on hotel and tourism services – by comparison, the rate of VAT on hotel rooms in EU countries is about half of the 20% rate applied in the UK. In the majority of EU countries which have some form of tourist tax, there is a reduced rate of tourism VAT.”
Nicholls isn’t the only one concerned
– a survey by the Federation of Small Businesses found that three quarters of
respondents had fears that the move will actually detract tourists from the area.
That being said, the number of
visitors to Edinburgh continue to rise, with an estimated four million people
each year. On top of the 489,000 residents, that’s a lot of people! The money
raised from the 2% levy would bring much needed improvements in the infrastructure
needed to cope with such high volumes and may even help to drive tourism to the
wider area as opposed to centralising in the city centre. It is predicted that
this model could raise up to £14.6m per year.
The tax isn’t due to come into effect
until it has passed legislation with Scottish Parliament which is most likely
to be some time next year.
Founder | Director
Founder Gaynor Black has enjoyed over 25 years working in senior roles within the sales, marketing , brand and commercial functions within the hotel and hospitality industry, assisting companies in driving bottom line by highly creative and memorable sales & marketing initiatives. Gaynor is proud to be on the board of Hospitality Action North - The industry’s benevolent charity for those in the industry suffering a crisis, follow the good work here >